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FAQ
Orders & Shipping
Where do you ship to?
We ship to customers in the Netherlands for free. We are planning to expand outside of the Netherlands soon — stay tuned for exciting updates.
When will my order ship?
We make every effort to process your order within 24 hours. We send our orders ‘mailbox friendly’ which means we send the product and instructions for use in an envelope together with the invoice.
Can I expedite my shipping?
At checkout, you’ll have various shipping options, from standard, expedited. If you have any questions, please reach out to our customer service team via email.
How much does shipping cost?
Shipping costs vary based on whether you select standard, expedited. Your shipping costs are calculated at checkout.
My package was marked as delivered, but it never arrived?
We’re sorry to hear that: please reach out to our customer service team email if you are experiencing any problems with your order delivery.
My favorite product is sold out. When will you restock?
Due to the popularity of our products, we do experience sell-outs. Rest assured we are working as quickly as possibly to replenish our products. We recommend you sign up for email to be the first to receive updates on when our products are back in stock.
Where else can I buy i say products?
Currently, our products are only available on our website. Sign up for our email or text alerts to be the first to know about new releases and retail partners.
Returns & Exchanges
Can I return or exchange an item?
Currently, we do not offer Returns or Exchanges on orders. Due to our strict quality and safety protocols, we cannot resell any products that have left our warehouse. However, if you experience any issues with your product, please reach out to Customer Support at support@isaymedical.com for immediate assistance.
Products & Science
Where does i say manufacture its products?
All of our i say products are formulated and manufactured in The Netherlands and Germany, using premium, globally sourced ingredients. Additionally, our products are always produced to the highest standards.
Are i say products vegan?
Yes, our products are all vegan.
Are i say products kosher certified?
While we haven't yet taken our products through the Kosher certification process, we don't use ingredients that violate Kosher status. We also never use animal tissue like povine or pork. Please review our ingredient labels and choose if these products are the right fit for your diet, knowing that we always strive to deliver the best formulas possible.
Are i say products non-GMO?
Yes, all i say products are non-GMO.
Can I take i say products if I’m pregnant or breastfeeding?
Please consult your general practitioner or pharmacist if you are pregnant or breastfeeding.
How does i say practise sustainability?
We know that being a truly sustainable company is a forever project. We’re focused on doing better with every choice we make:
We strive to use the most sustainable packaging available.
How should I store my i say products?
It's best to store your products at room temperature and away from direct sunlight.
Product Research & Testing
Are i say products clinically tested?
i say uses clinically-studied ingredients in many of our products. Science-backed results are very important to us and our customers. You can learn more about our clinically-studied ingredients on our product pages, where you can view the clinical studies and results.
Are i say products tested on animals?
We will never test on animals. We have developed a wide range of non-animal testing methodes to asses the safety of our products.