Terms and conditions
1. About i say
i say B.V. is the supplier of the goods and our registered address is Weesperstraat 114-116, 1112AP Diemen, The Netherlands.
To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site under Dutch law you must: (a) be aged 18 or older; and (b) register on the Site; and (c) be the holder of a valid debit/credit card or a PayPal account.
The prices indicated for products available via the Site are all inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges.
4. Our Products
We do not accept responsibility for misuse of our products. It is the responsibility of the customer to use the products with discretion and follow the advice on the label. We do not accept responsibility for damage or defect of goods arising from incorrect storage or use by the customer. We accept no liability for loss or consequential damage arising from the goods supplied. Information provided to our customers is for information purposes only and is not intended to diagnose, prescribe or replace professional advice. If the customer has a medical complaint, it is the customer’s responsibility to seek advice about contraindications & drug interactions. All representations relating to purpose of use are excluded to the full extent permitted by law and we accept no liability. Whilst every effort is made to accurately describe products and illustrate them with their associated images, there may be slight variation in product colour, packaging design or specification.
5. Reselling of products
The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms of Sale.
6. Online Orders
You may pay using credit/debit card, PayPal, or other local payment methods. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.
8. Title to Goods
We will retain the legal ownership of the goods until they have been delivered to you. Legal ownership of the goods will immediately revert to us if we refund any payment for the goods to you.
9. Risk of Loss
Risk in the goods will pass to you upon delivery to you.
We will deliver the goods following the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. We do not accept any liability for delayed delivery caused by any third party.
11. Acceptance of Goods
Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy & Procedure. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected. If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please email email@example.com.
If you have any complaints or wish to discuss any matter in respect of the goods please contact Customer Service at firstname.lastname@example.org.
Your use of this Website and any purchase by you of any goods from i say shall be governed by the laws of The Netherlands and the parties hereto submit to the exclusive jurisdiction of the Dutch courts.